Since 2000, KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to Fortune 100 enterprises. Covering a wide range of design configurations and system complexities, our engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance.

* The Tri-dundant Support Program provides customers with maximum protection from hardware downtime. In addition to Platinum Support coverage, this program provides for an on-site cold spare LoadMaster unit which may be placed into production immediately upon receiving a license from KEMP tech support staff.

This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced. This program is available to LoadMaster customers who purchase the LoadMaster HA configuration and must be ordered at the time of initial purchase. Please contact your KEMP sales representative for pricing and additional program details.

What customers are saying about support:

"Your support folks were awesome"

Brian Madden
The Brian Madden Company

"excellent service, they have a comprehensive understanding of your products, are always cheerful and patient, and are more then willing to answer any questions I've had. "

Steve Fisk
American Booksellers Association

"I wish other tech support companies where this detailed. If everyone responded like this we could eliminate tech-support phone calls."

Brian Paboojian
Fireline Network Solutions, Inc.

"I must say this was some of the best customer support I have ever received by a vendor. Generally calling support is a very cumbersome and frustrating task"

Nate Dobbs
Alverno Information Services

"I want to thank you for your patience and assistance in working through all of the configuration issues we needed help with - it speaks volumes for your organization."

Chris Stenz
DataViz, Inc.

"The process went very smooth and your instructions were great to follow."
"you're a stud! I am absolutely using a Mac and that did the trick. Appreciate it. "

Free Grafton
Church Community Builder, Inc.